MENTOR

Sun City Texas Computer Club
Training Directorate
Position Description 0031

 

DUTIES AND RESPONSIBILITIES:  

Upon request, serves as a mentor to individuals or groups to assist them with computer related problems and to facilitate their desire to learn.  Provides information, instruction, clarification and guidance to Club members within the scope of the Mentor ’s expertise.

Mentors receive telephone, E-mail, or verbal requests for assistance,   schedule appointments, makes initial assistance contacts, and conduct follow-up assistance visits or reviews as deemed necessary and appropriate.  Assistance contacts may be telephonic, or they may be in the Computer Lab and/or in the member’s home.  Reports to the coordinator any pervasive problems or suggestions for increasing effectiveness of the program.

REPORTS TO:   The Mentor Coordinator, who provides conceptual orientation and training as needed, outlines overall objectives, and is available to resolve problems.  Day-to-day mentoring functions are carried out independently, with the Mentor exercising own judgment and initiative.

QUALIFICATIONS:   Knowledge of   the computer related specialization volunteered for; skill in facilitating the development of understanding by others; and the ability to establish and maintain interpersonal relationships.  

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Writtten/revised: 12/05