|
The Sun City Computer Club Mentor Program is made up of volunteer Club members who will help other members with various computer problems. Mentors are available to help you solve a problem by phone or if necessary they will come to your home.
Before you Call a Mentor
Before calling one of the Mentors please be prepared to answer the following questions:
1. Have you tried turning your computer off, waiting one minute, and turning it back on to see if the problem goes away?
2. Have you checked to see that all cables and plugs are firmly connected?
3. What version of Windows are you using? When did you last check for critical updates?
4. What Internet Service Provider do you use?
5. Which Virus Protection software do you have installed? When did you last update the virus definitions?
6. Do you have a firewall installed?
7. What program or website were you using when your computer failed?
8. What error message did you receive?
After you have completed these steps and the problem remains, use our new Mentor Request Form to request help from a mentor. Fill out all fields on the form and click "Submit" once, at the bottom of the form. Your request will go by email to all Mentors. An available Mentor will acknowledge your request by email within 48 hours (usually much sooner). They will then follow up with a phone call to discuss your problem and make arrangements to visit your home if required.
If you would prefer to contact a specific Mentor by phone you may access the Mentor list by clicking on the following link. Choose a Mentor from the category that best describes your problem and call using the phone numbers shown. Please call between the hours of 9 AM and 6 PM Monday through Saturday. No mentor calls on Sunday please.
There is no charge to Club members for Mentor service but we ask that you consider "repaying" the Club by serving as a volunteer Monitor in the CyberCenter Lab.
Click here to find out how to become a Lab monitor.
If you have questions about the Mentor program or if you would like help in obtaining the services of a Mentor contact the Mentor Coordinator, Darrylin Coleman, by e-mail at: mentor.coordinator@sctxcompclub.org, or by phone at: 864-0970.
If you are willing to be a Mentor please let Darrylin know. We are always looking for additional Mentors.
10/10/06
|
